This privacy policy (the “Privacy Policy”) sets out how Surge Foodservice [and its parents and affiliated entities] (“we”, “us”, “our”) collects, uses, discloses and protects your information in connection with your use of and access to our website (https://surgefoodservice.ca/) (the “Website”). By accessing or using the Website, you acknowledge that you have read this Privacy Policy and you agree to this Privacy Policy, as may be updated from time to time, and the processing of your information in accordance with this Privacy Policy.
Collection, Use and Disclosure of Information
We may collect information about you that you or your organization may provide when you access the Website, including standard internet log information such as your IP address, browser type and language, access times and referring website information. We may also collect other information for which we obtain your consent at the time of collection.
We may use information that we collect through the Website to customize or improve the Website and comply with applicable legal requirements.
We may disclose information collected through the Website (including information relating to your use of or access to the Website): to third party service providers who help us to design, administer, and maintain the Website; in connection with the sale, merger, or acquisition of all or part of our business; to satisfy any law, regulation, governmental or other lawful request from any applicable jurisdiction; or for any other purpose disclosed by us when you provide your information.
We use only essential cookies to operate the Website. We do not use analytics, pixel or advertising technologies that send personal information outside Canada. You can control cookies through your browser settings. [NTD: Confirm whether pixels and analytics tools are deployed? Additional information may be required. If analytics providers (such as Google Analytics) are used, they may have to be named in the policy]
We will retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. When no longer needed, or when required by applicable law, we will securely dispose of your information.
We maintain reasonable administrative, technical, and physical safeguards to help protect your information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no online platform is completely secure, and it is not possible to guarantee security. Surge is not liable for any transmission of information, and any transmission of information is at your own risk.
We store and process personal information in Canada only. Our hosting and Website service providers are located in Canada. We do not transfer personal information outside Canada.
For more information about how we transfer your information, please contact us using the information set out in the “Contact Us” section below.
The Website may contain links to other websites. This Privacy Policy does not apply to those sites. When accessing other websites, you should familiarize yourself with the privacy policies of those sites.
Under certain circumstances and subject to applicable laws, supported by a written request and proof of identification, you may access information about you that we have collected, used or disclosed, and/or ask that it be corrected, and/or withdraw your consent to our disclosure or use of your information.
As required or permitted by applicable law, you may be entitled to additional rights, including: (i) the right to control the dissemination of your information; (ii) the right to receive computerized information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization; (iii) the right to be informed of and submit observations regarding automated decision-making; and (iv) the right to request information about data processing.
Finally, you also have a right to lodge a complaint with a competent data protection authority in the jurisdiction where you reside, where we are based or where an alleged infringement of data protection law has taken place.
To exercise any of these rights, please contact us using the information set out in the “Contact Us” section below.
If you have any questions about this Privacy Policy or how to exercise your rights, please contact our Privacy Officer at [EMAIL]
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will make our most up to date policy effective from the date of posting, and issue notifications of such changes where required by applicable law. Your continued use of the Website after such updates signifies your acceptance of the updated Privacy Policy.
Last updated: Nov. 5, 2025